1. Introduction

At FINDIGI SOLUTION, we are committed to providing high-quality digital financial planning and investment services that meet the needs of our clients. However, we understand that there may be instances where our services do not meet your expectations. This refund policy outlines the terms and conditions under which refunds may be issued for our services. By using our services, you agree to be bound by the terms of this refund policy.

2. Eligibility for Refunds

Refunds will only be considered under the following conditions:

• Non-Delivery of Service: If we fail to deliver the services specified in your contract within the agreed timeframe, you may be eligible for a full or partial refund, depending on the extent of the non-delivery.
• Service Not as Described: If the service provided is not as described or significantly differs from what was agreed upon in the contract, you may be eligible for a refund.
• Technical Issues: If there are technical issues that prevent you from using our services and we are unable to resolve them within a reasonable timeframe, you may be eligible for a refund.
• Customer Dissatisfaction: If you are not satisfied with the quality of the service provided, you may request a refund. This will be evaluated on a case-by-case basis.

3. Non-Eligibility for Refunds

Refunds will not be issued under the following circumstances:

• Change of Mind: If you change your mind after purchasing our services, a refund will not be provided.
• Partial Use of Services: If you have partially used the services and then decide to cancel, no refund will be issued for the used portion of the service.
• Late Cancellations: If you cancel your service after the agreed cancellation period, you will not be eligible for a refund.
• Breaches of Contract: If you breach the terms of the contract, including but not limited to, failing to provide required documentation, failing to communicate necessary information, or engaging in fraudulent activity, you will not be eligible for a refund.

4. Refund Request Process

To request a refund, you must follow these steps:

• Submit a Written Request: Send a written request for a refund to our customer service team at info@findigisolution.com within 30 days of receiving the service. The request should include your name, contact information, the date of purchase, the reason for the refund request, and any supporting documentation or evidence.
• Review Process: Upon receiving your refund request, our team will review the details and assess whether it meets the eligibility criteria outlined in this policy. We may contact you for additional information or clarification.
• Decision Notification: You will be notified of our decision regarding your refund request within 10 business days of submitting your request. If your refund is approved, it will be processed within 7-10 business days of the decision.

5. Refund Methods

Refunds will be issued using the same method of payment that was used for the original transaction unless otherwise agreed upon. For example:

• Credit/Debit Card Payments: Refunds will be credited back to the same credit or debit card used for the original purchase.
• Bank Transfers: Refunds will be transferred back to the same bank account from which the payment was made.
• PayPal Payments: Refunds will be credited back to the same PayPal account used for the original purchase.

Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

6. Partial Refunds

In some cases, a partial refund may be issued if:

• Only a portion of the service was not delivered or did not meet the agreed-upon standards.
• The service was used partially, and the unused portion is eligible for a refund based on our review.

7. Non-Refundable Services

Certain services are non-refundable. These include, but are not limited to:

• Customized Financial Reports: Once a customized financial report has been delivered, it is considered a completed service and is non-refundable.
• Consultation Fees: Fees for consultations, either in-person or virtual, are non-refundable once the session has taken place.
• Third-Party Fees: Any fees paid to third-party service providers, such as banks, financial institutions, or government entities, are non-refundable.

8. Refund Exclusions

We reserve the right to deny a refund request under the following conditions:

• Abuse of Refund Policy: If we determine that a client is abusing our refund policy by frequently requesting refunds for services that have been delivered as described.
• Delayed Requests: If a refund request is made outside of the specified refund request period (30 days from service delivery).
• Inadequate Documentation: If the client fails to provide adequate documentation or evidence to support their refund request.

9. Disputes and Chargebacks

We are committed to resolving any issues or disputes related to our services in a fair and timely manner. If you are considering initiating a chargeback with your financial institution, we strongly encourage you to contact us first to discuss your concerns. Chargebacks should only be used as a last resort after all other options for resolving the issue have been exhausted.

10. Amendments to the Refund Policy

FINDIGI SOLUTION reserves the right to amend this refund policy at any time without prior notice. Any changes to the refund policy will be posted on our website. It is your responsibility to review the refund policy periodically to stay informed of any updates or changes.

11. Contact Information

If you have any questions or concerns about this refund policy, please contact us at:

• Email: info@findigisolution.com
• Address: 71-75 Shelton Street, London, England, WC2H 9JQ

We are here to assist you and ensure that your experience with FINDIGI SOLUTION is positive.